Frequently Asked Questions
Find answers to common questions about our flooring products, installation, care, and more.
General Questions
We offer four main types of flooring: luxury vinyl planks, solid hardwood, engineered hardwood, and laminate flooring. Each option has multiple styles and price points to fit any budget and aesthetic.
Luxury vinyl is 100% waterproof, more affordable, and easier to maintain, making it ideal for kitchens and bathrooms. Hardwood offers authentic wood beauty and warmth, with solid hardwood being the most traditional option and engineered hardwood providing better stability in varying climates.
Yes, luxury vinyl planks are 100% waterproof, making them perfect for kitchens, bathrooms, basements, and other moisture-prone areas. They resist water damage and spills without warping or swelling.
Installation & Care
Many of our vinyl and laminate products use floating installation methods, which can be DIY-friendly for experienced installers. However, hardwood and some specialized installations benefit from professional installation. We recommend calling ahead to discuss your specific project.
Luxury vinyl and laminate can be cleaned with a damp mop and mild soap. Hardwood requires regular vacuuming and occasional wood-specific cleaning products. Avoid excess water and ensure proper ventilation. Ask our team about specific care instructions for your chosen flooring.
Pricing & Orders
Pricing varies by product, style, and specifications. Our luxury vinyl starts at $1.49/sq.ft., with solid and engineered hardwood starting at $3.99/sq.ft. Call us at (704) 900-5555 for exact quotes and current inventory availability.
Absolutely! We work with contractors and property managers on projects of all sizes. We offer competitive bulk pricing and can help with project planning. Call ahead to discuss your specifications and timeline.
Warranty terms vary by product type and series. Most luxury vinyl products include lifetime residential warranties with 10-year commercial coverage. Hardwood typically includes 25+ year warranties. Contact us for specific warranty details on your chosen product.
Can't Find Your Answer?
Contact our expert team at Carolina Surfaces. We're here to help with any questions about flooring products, installation, or pricing.